13. W. Bandara, S. Bailey, P. Mathiesen, J. McCarthy, C. Jones, Enterprise business process management in the public sector: The case of the Department of Human Services (DHS) Australia. J. Inf. Technol. Teaching Cases (2017) 14. W. Bandara, H. Opsahl, Developing organization-wide BPM capabilities in an SME: the approaches used, challenges and outcomes. J. Inf. Technol. Teaching Cases (2017) 15. G. Barnett, Robotic process automation: Adding to the process transformation toolkit. White paper IT0022-0005, Ovum Consulting, 2015
13. W. Bandara, S. Bailey, P. Mathiesen, J. McCarthy, C. Jones, Enterprise business process management in the public sector: The case of the Department of Human Services (DHS) Australia. J. Inf. Technol. Teaching Cases (2017) 14. W. Bandara, H. Opsahl, Developing organization-wide BPM capabilities in an SME: the approaches used, challenges and outcomes. J. Inf. Technol. Teaching Cases (2017) 15. G. Barnett, Robotic process automation: Adding to the process transformation toolkit. White paper IT0022-0005, Ovum Consulting, 2015